FAQ
ABOUT THE LIFE HUB® LEARNING CENTER
I already have a computer. Why do I need Life Hub®?
Life Hub® is a computer but it is so much more. In fact, we like to say when you buy a Life Hub® you get a computer for free. Only Life Hub® integrates a hands on money management hardware system that allows banking with real money in transparent and trackable storage containers. These containers speak to the computer unit. Yeah, we know, this is pretty much the coolest thing ever!
Can I just buy the software and use on my own Computer?
Sorry, no. And really, you wouldn’t want to. In order to get the full learning benefit from Life Hub®, your children need to engage with the money management system that tracks currency in translucent storage containers.
Why not use Free Curriculum and Apps- I’ve seen several on the internet?
Only Life Hub® features a patented and scientifically proven system combining hands on money management with the perfect blend of learning tools and activities in one fully comprehensive system. These tools work together, speaking to one another to create a true to life financial education experience that is fun to use in your home environment where failing is safe.
When I go to order my Life Hub®- it only takes a deposit for a Pre-Order. Why is this a Pre-Order?
The Life Hub® Learning Center is committed to keeping our system affordable for your lifetime investment. In order to control costs we will cycle your order in our next manufacturing round. But don’t let that stop you, when you purchase your Life Hub® today, you will be given access to an ongoing source of Life Hub® learning opportunities and save big by agreeing to participate in user feedback surveys that only help us continue to build a greater learning tool.
Aren’t schools teaching my children Financial Literacy?
- Some are, and those that do, are barely scratching the surface with respect to effectiveness
- Schools are only required to teach Financial Literacy four times over a 13-year span from Kindergarten to Graduation, nowhere near the time commitment needed for it to be effective
- Schools are theory-based and brief encounters with knowledge acquisition only with no practical application
How many children can use The Life Hub® Learning Center?
Each The Life Hub® Learning Center can serve up to 4 children within the household. Each registered child can have their own private segregated money management account as well as a designated colored money collection chamber.
What is the youngest age a child can be to use The Life Hub® Learning Center?
Children should start learning about managing money as early as age 3. The Life Hub® Learning Center was specially designed for children aged as young as 3 as well as older kids up to age 14.
What languages will The Life Hub® Learning Center be available in?
The launch version of The Life Hub® Learning Center will be available in American English, British English and Spanish. Other languages will be added including French, German, Dutch, Portuguese and Italian in 2018.
Do my children really need to learn personal finance, money management, entrepreneurship and life management skills?
That’s an emphatic YES! These are skills that are equally as important as math and science for your children. If you want to ensure your children are ready for life in the 21st century, its critical that they learn personal finance and entrepreneurship skills today.
Is The Life Hub® Learning Center the best tool to teach my children personal finance, money management, entrepreneurship and life management skills?
Most certainly! Please read through our website to see why personal finance, money management, entrepreneurship and life management education is so important for your children in today’s ever changing world! We feel The Life Hub® Learning Center is the best tool to teach your children a variety of financial tools they will need later in life.
Do parents and children need to be tech savvy to use The Life Hub® Learning Center?
Absolutely not. The Life Hub® Learning Center is extremely user friendly for children of ages 3-14. The system incorporates a highly intuitive GUI for easy navigation by younger users. User’s and administrator’s instructions are available right on the GUI.
Does The Life Hub® Learning Center need other hardware, software or peripheries to use?
No. The Life Hub® Learning Center is a fully integrated, all-in-one computer system. The Life Hub® Learning Center comes with all the hardware and software children need to begin engaging and learning today; right out of the box. A true “plug and play”.
Do I need Internet access in my house to operate The Life Hub® Learning Center?
Yes. The Life Hub® Learning Center utilizes cloud-based services and requires Internet access either via an Ethernet port or through Wi-Fi accessibility.
My son is hearing impaired. Can he still use The Life Hub® Learning Center?
Absolutely. The Life Hub® Learning Center incorporates powerful visual and hearing impairment assistive technology.
ORDERING ONLINE AND BY PHONE
How do I place an order?
Placing a pre-order for The Life Hub® Learning Center is easy and secure. Placing an online order requires just a few steps:
- Click the Order Now button on many of our website pages. This will take you to the Shop page.
- Select the quantities you would like to order by clicking the Plus sign (+) and then click Add to Cart.
- Follow the Checkout steps.
- You will receive an email confirming your order that includes your order number.
What should I do if I’m having trouble placing an order?
For any technical difficulties you are experiencing placing your order online, please call us toll-free at 800-339-9614, Monday to Friday, 9 a.m.-5 p.m. EST, or email us at orders@electuseducation.com.
Can I place an order over the phone?
If you prefer to order by phone, please call us toll-free at 800-339-9614, Monday – Friday 9 a.m.- 5 p.m. EST, and our knowledgeable and friendly Customer Service representatives will assist you.
How do I pay for my order?
We accept Visa®, MasterCard®, Discover®, American Express® and Diner’s Club®, as well as debit cards with the Visa® or MasterCard® logo. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Where can I read about the terms and conditions of my pre-order?
The terms and conditions can be viewed by clicking below. Please read the document in its entirety so you fully understand how this process works. Please note that by placing the order, you are agreeing to the terms and conditions of the order.
Terms & Conditions
When does my credit card get charged?
You will only be charged the pre-order deposit amount of $50.00. We will NOT charge your credit card for the remaining balance until your order has been shipped. Please refer to the terms and condition.
How do I check my order status?
Although we will periodically email you information on the pre-order, you may also call us toll-free at 800-339-9614 Monday to Friday, 9 a.m.-5 p.m. EST with your order number or email us at orders@electuseducation.com.
Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
How do I know purchasing with you is secure?
Electus Global Education Co., Inc. takes your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. For complete information on our security measures, please refer to our Privacy Policy.
Is The Life Hub® Learning Center available for sale now?
Not yet. We anticipate that The Life Hub® Learning Center will be available for sale in the United States and United Kingdom in the fourth quarter of 2017.
How much will The Life Hub® Learning Center cost?
The retail price will be $795. However, by placing a pre-order today, you will be guaranteed a price of $495.
How much is the deposit and when do I pay the balance for the order?
The deposit for your order is $50.00 only. The balance of order will be $445.00 and is due and payable once you are notified that your order is ready for shipment.
Can I pre-order The Life Hub® Learning Center today?
Certainly. Click on the Order Now button on any web page and full the ordering steps.
What countries will The Life Hub® Learning Center be available for sale?
We anticipate that the Life Hub® Learning Center will be available for sale in United States and United Kingdom in the fourth quarter of 2017. We anticipate the system will also be available for sale in Canada, European Union, Australia, New Zealand and Singapore in third quarter of 2018.
GENERAL
Do you have product and technical support if I need it?
Absolutely. Prior to shipping, you will be provided with all the information that you need to contact us for any of your technical and support needs. We will be right there with you if you need help with your The Life Hub® Learning Center.
Where is Electus Global Education Co., Inc. located?
Our global headquarters are located at 2601 East 7th Avenue, Tampa, Florida 33605. We are also located in United Kingdom at 2 Anderson Road Smethwick West Midlands, B66 4AR, Birmingham, England. Other international locations including Canada and Australia will be forthcoming.
I have other questions that aren’t answered on this page. How do I obtain the answers?
You may contact us toll-free at 800-339-9614, Monday to Friday, 9 a.m.-5 p.m. EST, or email us at orders@electuseducation.com with any questions that weren’t addressed in the FAQ page.
Does The Life Hub® Learning Center come with a warranty?
Yes. The purchase includes a one year manufacturer’s warranty which covers the entire system for defects and malfunctions. You will also be able to purchase extended warranty beyond the first year of ownership.
